Deposits
For most events a deposit of £50.00 will secure a booking, the balance will need to be paid 14 days before the event, For larger bookings, with a total value exceeding £500.00, the deposit will be 10% of the total value. Deposits are non-refundable for all events.
Complaints
Benidorm Events is a booking agency, we work closely with our suppliers to ensure quality of service for the events and services we offer on this website. The events we advertise for our suppliers are accurately described on our website, and in all cases the suppliers, when they accept the booking, are able to fulfill the events as advertised. If the suppliers are unable to fulfill the events as described please contact your your event rep that you booked with on the emergency contact number, the rep will attend and negotiate refund terms between you and the supplier.
We value feedback from our customers and take complaints very seriously, any bad feedback we receive about any of our events or suppliers will be investigated and the suppliers will be notified and instructed to take action.
Late Payments
A £25 fine will be added to your booking if you fail to pay your balance on time, unpaid balances will result in cancelation if payment is not made within 7 days of the event date.
Low Payment Charge
A £4 charge will be added to payments less than £50 to cover transaction fees.
Time Changes
All events reserve the right to adjust start times if needed. Delays will usually never exceed 120 Minutes.
Last Minute & Emergency Bookings
Bookings made within a 24 hours of the event time and date may be subject to £50 extra payment group charge.
Cancellations
Most events can be refunded in full, minus the deposit, 14 days before the event, cancellations within 14 days of the event are non refundable. Benidorm Events reserve the right to cancel any events if groups are aggressive or extremely inebriated and are a risk to our staff or suppliers, cancellations on these grounds are non-refundable.
Refunds will be available minus fees if we are unable to fulfil an event booking and unable to provide a suitable alternative. Non-attendance will not be refunded under any circumstances. Limited capacity ticketed events are non-refundable. Transaction and currency conversion fees will be deducted from all refunds.
Antisocial Behaviour Policy
All our suppliers and venues reserve the right to refuse entry or stop any event with immediate effect to any groups being aggressive or abusive to staff or other guests as part of our antisocial behaviour policy.
Refund Payments
All refund payments will have 10% deducted to cover tranaction fees, currency conversion fees & administration fees. Refunds can take up to 14 working days to clear once checked and processed.
Deposits
For all bookings, the first £50 of all orders are the deposit or 10% for bookings over £500. Once a booking is received, a deposit will need to be paid with 48 hours to secure the quoted time, date and price.